Delivery and Shipping Policy

Product Creation: All products are made on demand, often handcrafted, primarily shipped from Vietnam, China, and occasionally the USA.

Non-Deliverable to PO Box: Canvas, Poster, and Metal Sign packages cannot be delivered to a PO box.

International Orders: May face delays due to customs, which is beyond our control.

Shipping Carriers: YunExpress, USPS, DHL, EMS, and local post services.

Processing and Shipping Times

Order Processing: Orders are processed on business days (Monday to Friday, excluding holidays).

Production Times:

Apparel: 5-7 business days
Mug: 2-5 business days
Fleece Blanket: 7-9 business days
Canvas, Poster: 2-4 business days
Pillow, Garden Decor: 5-7 business days
Candle Holder: 9-11 business days
Tumblers: 5-7 business days
Other Items: 5-10 business days

Shipping Times:

US: 15-30 business days (USPS/UPS/DHL Ecommerce/YunExpress)
EU: 15-40 business days (DHL/UPS/DHL Ecommerce/YunExpress/PostNL/Bpost/La Poste/Colis Privé/Correos/SDA)
Canada: 20-40 business days (Canada Post/UPS/DHL Ecommerce/YunExpress)
Australia: 20-40 business days (Australian Post/DHL Ecommerce/YunExpress)
Other Regions: 30-60 business days (UPS/DHL Ecommerce/YunExpress)

Tracking and Order Updates

Order Tracking: A tracking link will be emailed once the order is shipped. It may take 5-7 days for tracking information to be available.

Shipping Address: Ensure the correct shipping address is provided to avoid delivery issues. Orders returned due to incorrect addresses will be donated and not returned to the warehouse.

Incorrect Address Consequences: If an incorrect address leads to delivery issues, a re-shipping fee will be required to resend the order.

Shipping Options

Standard Shipping: Cheaper, but no refunds for lost goods. Replacements or refunds (requiring return) are provided for defective items not caused by the customer. Free shipping is standard shipping.

Shipping with Insurance: Provides protection against damage, loss, or delay during transit. Expedited shipping includes insurance.

Customer Service

Priority: Customer service is a top priority. Contact support wovenkin@punnypress.co

Order Issues: If your order is past the estimated arrival date or if you need any help, contact customer support for resolution.

Additional Notes

Custom and Personalized Orders: Customization requests may extend processing time depending on the complexity.

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